Shipping Policy
Last updated: October 2026
Every promise on this page comes with a number: what delivery costs you, how long each step takes, how our biggest structures travel and what to do if a shipment stops showing progress. These are the figures we run the store by.
Who handles your order
Every order placed on this site is sold by Moliser LLC, and we stay your contact from the moment you check out until the delivery is complete. If anything about a shipment needs attention, you talk to us and we deal with the carrier.
Where we deliver
For now we ship within the United States and to no other country. Each order travels to one address. If you’d like one item sent home and another to a cabin, place two orders and give each its own address.
What delivery costs
Standard shipping costs nothing on any order. You won’t find a minimum spend, a free-shipping threshold or a delivery line added to your total at checkout.
The timeline
| Step | Our commitment |
|---|---|
| Same-day cut-off | An order placed by 11:00 PM Mountain Time on a business day goes into processing that same day |
| Processing | 1 business day, Monday to Friday |
| Transit for parcel items | 1–3 business days with a parcel carrier |
| Transit for freight items | 3–7 business days, with a delivery window booked with you |
Our business days are Monday through Friday. If you order late on a Saturday, processing begins on Monday.
Parcel and freight
Parcel. Anything light enough for a parcel carrier goes that way. It is on the move within 1 business day and normally reaches you 1–3 business days afterward. You get the tracking number by email the moment the parcel ships.
Freight. Our largest structures are too big and heavy for the parcel network, so a freight company carries them. Expect 3–7 business days in transit, depending on the carrier covering your area and how far you are from where the shipment starts. The tracking number reaches your inbox as soon as the freight is collected. Rather than arriving unannounced, the freight company usually phones you first to set a delivery window, and someone has to be at the address to take the delivery.
Following your shipment
- Your tracking number is in the shipping email. You can also type your order number into our Order Status page at any time.
- Carriers update their systems slowly. It can be up to 48 hours after shipping before tracking shows any movement.
- If 7 days go by after we ship and your order still hasn’t arrived, email contact@moliser.com, giving your name and the order number. We take it up with the carrier, so you don’t have to chase anyone.
Damage on arrival, and returns
If something arrives damaged, photograph it and email the photos with your order number. We handle the rest. For any other return, you have 90 days from delivery, provided it hasn’t been used, still looks new and comes back in the box it came in. Our Refund and Returns Policy walks through every step, including who covers return shipping.
Delivery questions
Write to contact@moliser.com or phone +1 307-434-5328. You’ll find our hours on the Contact Us page.